Remittance Delay / Hold? Here’s How to Proceed

If your remittance transaction is delayed or not yet credited, please follow the steps below:

• Transaction In Process:
  Sent an Email to hello@beyonmoney.com using your registered email address, and include your transaction reference number (e.g., 3399XXXXX).

• Transaction Delivered but Not Credited:
  Email hello@beyonmoney.comusing your registered email address and attach your transaction reference number and the receiver’s bank statement for verification.

• Transaction Hold: 

            Kindly check your registered email. 

            Once the transaction is placed on hold, you will receive a notification at your registered email address. 

            Please reply with the required information so we can proceed with releasing the transaction. 

Our team will investigate and get back to you as soon as possible.

Best regards,